We love pets! But for the safety of your pets and our installers, we recommend you keep them in a safe place during our installation appointments. We are not responsible for pets that may escape through an exposed door or window opening. Though not harmful, keep in mind that caulk around newly installed windows/doors will … Read more

Interior trim or woodwork can usually remain in place and we will often not need to disturb for installation. In cases where we do remove trim, we will try our best to replace and reuse it. We cannot guarantee that it will not snap or crack upon removal, especially if it is old or previously … Read more

Our replacement quote includes whatever is needed for an exterior finish and watertight seal around your windows. Each job is different. For many brick or stone applications, we will caulk or silicone directly around the opening for a clean, watertight finish. Around siding or other exterior surfaces, we may need to add trim around your … Read more

Our office will email you an ETA based on the manufacturer’s ship date, a few days after your order is placed. When your product arrives to us, we will reach out to schedule installation or delivery. Usually only 1-2 days in advance, to account for weather, staffing, traffic, or other changing circumstances inherent to the … Read more

We are careful not to harm or destroy any vegetation on your property. However, our focus is on the safety of our installers, and performing high-quality work. Please prune back any plants or bushes that could be a problem, and relocate or cover any sensitive plants you wish to protect. Ask us if you have … Read more

We ask that you remove any window coverings of any kind prior to installation, if possible. If you are having trouble, or simply forget, we can sometimes remove these for you. However, we are not responsible for their removal or reinstallation, and are not responsible for any damage that may occur when doing so. Addressing … Read more

We need direct access to your windows or doors that are being replaced. That means 2-3 feet minimum clearance so we have room to move around. Please move any furniture or obstacles that could interfere on the inside or outside of your home. Expect some dust and noise in your living space. This type of … Read more

Our products are custom made-to-order, but our manufacturers have some of the quickest lead times in the industry! It is usually 3-6 weeks depending on the product type and options chosen. Generally add 1+ weeks for us to schedule install or delivery with you directly.

We do not have a formal showroom. But we do have a few show-pieces and demo units available at our warehouse in Buckner. Please call our office at 502-222-7828 if you would like to schedule a demo or see some particular product examples.

At this time we accept: cash, check, credit card, ACH, and other online options available. Call our office if you have any questions on payment.